Refund and Return Policy
Refund and Return Policy for Shavingmarket.com.au
Thank you for choosing Shaving Market. We value our customers and strive to offer quality products and service. Please carefully read our refund policy to understand your rights and obligations.
Change of Mind
We understand that sometimes you might reconsider a purchase. However, please note that we do not accept returns or offer refunds for change of mind or incorrect product choice. We encourage our customers to carefully select products before finalizing their purchase.
Faulty or Damaged Products
If a product you've received is faulty, damaged, or significantly different from its description on our website, we apologize for the inconvenience and are committed to resolving the issue.
Please contact us at sales@shavingmarket.com.au within 5 days of receiving the product.
Provide clear photographic evidence of the fault or damage.
If you unfortunately received a faulty or damaged item, please, send us a video and/or photo on our email sales@shavingmarket.com.au demonstrating what is wrong with the product so we assist you with it. Depending on the situation we may require you to send us the product back to better evaluate and send you a replacement or refund, as you prefer and if eligible.
The shipping costs will be your responsibility and, if the product is confirmed to be faulty, we will refund the value back to you according to your postage receipt.
In the rare event that a return is approved due to a product defect or misrepresentation:
Products should be returned in their original packaging.
Shipping Costs
Please be aware that shipping costs are non-refundable.
Final Decision
Shaving Market reserves the right to make the final decision on all return requests. If a returned product is deemed to have been used, altered, or damaged by the customer, the return request may be refused.
Questions?
If you have any questions regarding our refund policy or need further clarification on a specific issue, please don't hesitate to reach out to us at sales@shavingmarket.com.au. Our team is always here to help!